The Ayala brothers appealed for the continuous understanding of customers of its East Zone concessionaire, Manila Water Co. Inc., despite the supply crunch that hit some 1.2 million households earlier this month.
“We continue to appeal for everyone’s patience as our teams at Manila Water are working hard and overtime to immediately and comprehensively remedy the situation,” Manila Water chairman Fernando Zobel de Ayala and Vice Chairman Jaime Augusto Zobel de Ayala said in a joint statement posted on the latter’s Facebook account.
“These past weeks have been difficult for many of us with the current water shortage situation. A multitude of factors resulted in this lack of supply, and we take responsibility for our own shortcomings in the company,” the joint statement reads.
The Ayala brothers issued the statement after Manila Water announced it would provide some relief to residents in parts of Metro Manila and Rizal province through a voluntary lone-time bill waiver scheme.
Manila Water President and Chief Executive Officer Ferdinand dela Cruz has repeatedly apologized for the water supply shortage, as the La Mesa Reserve breached its critical level of 69 meters, preventing the listed utility from meeting the demand of 150 million liters per day from the reservoir.
“Please be assured that Manila Water is exploring all possible options to bring back services to the high levels that we are all accustomed to. As of March 25th, our 8 to 12-hour water availability at ground floor level has reached 97 percent,” the executives said.
“Again, we recognize our shortcomings in the situation. We will double our efforts to restore services to the high levels that we have had and to ensure that future shortages such as these will not be repeated. We are deeply grateful for your understanding. Thank you,” they added. (LON NCR)