MANILA – Customers will be getting a bill relief after the Metropolitan Waterworks and Sewerage System (MWSS) slapped Maynilad Water Services Inc. with financial penalties for failure to deliver round-the-clock water supply in portions of Las Piñas City.
MWSS Chief Regulator Patrick Lester Ty on Friday said the MWSS Board of Trustees has resolved to penalize the West Zone concessionaire for its failure to comply with its service obligations under the concession agreement.
“The primary reason is Maynilad’s failure to provide 24/7 water services to its customers who were severely affected by water service interruptions last May 2019,” Ty said in a statement.
In particular, the evidence gathered by the MWSS Regulatory Office revealed that Maynilad customers in Brgy. Captain Albert Aguilar (CAA) were deprived of water service with a minimum pressure of 7 psi for more than 15 days which adversely affected the public health or welfare.
“Maynilad has been ordered by the MWSS Board of Trustees to rebate to consumers that were severely affected in the identified area, the amount of P2,500 per water service connection/household,” Ty said.
The rebate will be applied to succeeding water bills or statements of account until full expended.
Maynilad said it is yet to receive a communication from the regulator about the penalty.
“We have yet to receive from the MWSS RO the official notice pertaining to its decision on imposing a penalty,” the company said.
“We will coordinate with our regulators to determine the rationale behind their decision and how they arrived at their computations. We will set our next course of action based on this discussion,” it added.
“The MWSS RO will facilitate the implementation of the rebate to all affected customers as soon as possible and would like to assure the public that it is doing everything in its powers to protect their interest,” Ty said..(JL/LON)