The Department of the Interior and Local Government (DILG) will be adding laurels in its cap, after having been conferred the ISO 9001:2015 standard certification for its Quality Management System (QMS), as well as the Bronze Award for the Civil Service Commission (CSC) Program to Institutionalize Meritocracy and Excellence in Human Resource Management (PRIME-HRM) during an awarding ceremony held at the DILG-Napolcom Center recently.
“The ISO re-certification and the CSC Bronze Award are rewards for the DILG Central Office which have worked so hard to gain these recognitions. We remain committed to continuously raise the bar of quality services and to promote people excellence. My challenge to all of you as your SILG is to not let your excellence stop here. Be proactive, be bold, be dynamic, be patriotic,” says DILG Secretary Eduardo M. Año.
Now ISO 9001:2015 certified, the Department’s ISO certification was conferred after having passed the passed the stage 2 audit carried out by third-party auditors AJA Registrars held recently.
“The ISO re-certification was a good way for DILG-CO to put into perspective not only the Quality Management System (QMS) that defines its services but also our very own values and our best practices. It has taken hard work and teamwork, to sync all the 80 QMS enrolled processes for success. The underlying dedication to our quality policy and to client satisfaction is a testament to how we are here in the DILG – matino, mahusay, at maaasahang kagawaran para sa mapagkalinga at maunlad na pamahalaang lokal,” says Secretary Año to the personnel and Top Officials present during the activity.
The DILG-CO was recommended for new certification, which covered 80 QMS enrolled processes composed of 19 core processes, 43 support processes, three management processes, 11 performance evaluation processes, three improvement processes, and 1 control of nonconforming output process, all of which were documented and implemented. The ISO 9001: 2015 standard is valid until 2021.
The DILG CO has established its Quality Management System (QMS) since 2015 and received its first ISO certification in August 2016. The initiative was in compliance with EO 605 directing all government offices to implement QMS that will institutionalize structures, mechanism, and standards in government to ensure quality in systems and processes in government operations.
The establishment, implementation, and certification of QMS is also a condition set for the Support to Operations by the Interagency Task Force on the Harmonization of National Government Performance Monitoring Information and Reporting Systems, for an agency to be eligible for the Performance-Based Bonus (PBB) of government.
“The top management’s commitment to quality policy paved the way for the DILG CO’s effective preparation for the actual third-party certification audit. There are also ongoing efforts for individual ISO certification in all the Regional Offices of the DILG to ensure quality processes and programs within the DILG are documented and synchronized with the processes at the Central Office,” says DILG Assistant Secretary Ester A. Aldana, the DILG-CO’s Deputy Quality Management Representative (DQMR).
A total of eight (8) DILG Regional Offices have also been conferred the ISO 9001:2015 certification, namely: Regional Offices 1, 2, 7, 9, 10, Calabarzon, MIMAROPA, and the National Capital Region (NCR).
DILG’s HRM has reached Bronze-level maturity
Another achievement is the DILG Central Office’s recent conferment of the CSC PRIME-HRM Maturity Level 2 or the Bronze Award. Aside from the award, a Certificate of Recognition for the human resource excellence from the Civil Service Commission (CSC) as a result of the Department’s efforts to promote human resource or people excellence within its agency.
“I am happy to note that we have also received the Bronze Award in the CSC’s PRIME-HRM Program, making the DILG one of only two national government agencies awarded the CSC Bronze Award Category,” says Secretary Año.
Año says the DILG-CO is grateful to the CSC for recognizing the DILG through its PRIME-HRM program. The DILG will continue to work towards efficient and effective public service delivery.
PRIME-HRM is a mechanism that empowers government agencies by developing and assessing their HR management competencies, systems, and practices towards HR excellence.
The DILG Central Office was recognized in the four pillars of HR, namely, Recruitment, Selection, and Placement; Learning and Development; Performance Management: Rewards and Recognition.
Aside from the Central Office, four (4) DILG Regional Offices namely; Regions 2, 3, 5 and 6, have fully met the PRIME-HRM Maturity Level II indicators in all four (4) HR systems, while Regions 7 & 8 have met two (2) of the 4 HR systems.
On the other hand, other regions have either fully met two (2) of the PRIME-HRM Maturity Level II indicators (regions 7 & 8), undergone the onsite assessment and validation (regions 1, 9 & CAR), submitted evidence requirements (regions Calabarzon, MIMAROPA, NCR & 11), and have conducted online and offline self-assessment (regions 10, 12 & CARAGA).
The DILG CO passed the CSC checklist for Level 2 criteria aside from notable points like availability of recruitment plan, staffing plan, the functionality of committees like Grievance and Merit, among others.
Based on CSC guidelines, PRIME-HRM Maturity level assessment includes competency level or the capabilities of the HRM Office using proficiency indicators, the systems level which involves evaluation of policies, processes, procedures, and tools used by the HRM, and the practices level, where the agency is assessed on the actual implementation of its HR systems.