DOTR OPENS HELP DESKS IN MAJOR TRANSPORTATION HUBS
CLARK, PAMPANGA –The Department of Transportation (DOTr), through its attached agencies, established DOTr Malasakit Help Desks (MHDs) in major transportation hubs throughout the country.
This is the department’s response to the continuous challenge of the President, Rodrigo Duterte to government agencies “to make the Filipino life comfortable.” The Malasakit Help Desk is a one-stop shop for passenger assistance in airports, seaports, train stations, and land terminals.
As an integrated assistance center, the DOTr Malasakit Help Desk can receive or handle airport/seaport/terminal-related inquiries and complaints, provide road-related assistance (i.e., booking TNVS/taxi rides), facilitate the refund of terminal fees, provide attestation of cause of trip cancellation or delays, deliver emergency medical assistance, accept reports of possible security threats, and extend other forms of assistance to passengers or commuters.
The DOTr Secretary Arthur Tugade said, “Malasakit means ‘concern’ or ‘care’ beyond duty or requirement. For the DOTr, it means going over and beyond the basic services a transportation hub is established for. At our Malasakit Help Desks in airport terminals, for example, you can inquire about road-related services, or connectivity with other local airports. This kind of public assistance – the kind that takes the extra mile – truly springs from the spirit of ‘malasakit’ to our fellow Filipinos and our visitors.”
At present, the Manila International Airport Authority (MIAA) has established MHDs in all four NAIA terminals. Meanwhile, the Civil Aeronautics Board (CAB) has set up 28 MHDs in other commercial airports in the country.
In the maritime sector, the Philippine Ports Authority (PPA) has already opened MHDs in 63 seaports nationwide; the Cebu Ports Authority in both seaports under its jurisdiction. In the road sector, the Land Transportation Franchising and Regulatory Board (LTFRB) has established MHDs in three terminals, namely, Araneta Cubao Terminal, Parañaque Integrated Terminal Exchange, and Robinsons Terminal in San Fernando, Pampanga. MHDs have also been set up in five MRT-3 stations, namely, Ayala, Cubao, Taft, Shaw Boulevard, and North Avenue stations. All other major transportation hubs across the country are expected to institute their one-stop assistance centers within the month of January 2019.