Residents in parts of Metro Manila and Rizal province will be given some relief as Manila Water Co. Inc. announced a one-time voluntary bill waiver for its consumption this month.
In a press briefing, Manila Water President and Chief Executive Officer Ferdinand Dela Cruz said the bill waiver scheme will be implemented in two parts.
All Manila Water customers will receive a bill waiver of the minimum charge – or 10 cubic meters – in their March consumption which will be reflected in the April billing.
On the other hand, severely-hit barangays with absolutely no water service for at least seven continuous or broken days from March 6 to 31 will not be charged at all throughout March.
“Humihingi po ulit ako ng tawad sa aming mga customers for the widespread inconvenience that we have caused in the East Zone concession area with this unprecedented water shortage situation that began on March 6 due to a supply deficit which is beyond the typical service interruption,” Dela Cruz told reporters.
As Manila Water implements the one-time bill waiver, the firm said that is continues to focus on its service recovery efforts. As of March 25, Manila Water’s water availability at ground floor level for 8 to 12 hours has reached 97 percent.
“From a high of 61 hard hit barangays, we are down to 8 hard hit barangays which are dependent on interim network solutions, static tanks or water tankers,” Dela Cruz said.
As of writing, the firms’ supply deficit is down from 150 million liters per day to 107 MLD.
“But there are still small pockets, sitios or streets with intermittent no water situations resulting from operational adjustments and pressure management,” he added.
Manila Water remains committed to work round the clock for its customers and to continue partnering with the Metropolitan Waterworks and Sewerage System in addressing this situation in line with President Rodrigo Duterte’s recent order to resolve the supply crunch.
“We continue to seek your understanding and patience in the implementation of the scheduled water service interruption scheme which is aimed at refilling our 28 network reservoirs,” Dela Cruz said.