QUEZON CITY – The Metropolitan Waterworks and Sewerage Services Regulatory Office (MWSS-RO) has ordered Maynilad Water Services Inc. to explain its failure to deliver water services to customers.
In a press briefing on Tuesday, MWSS chief regulator Patrick Lester Ty said the agency has issued a notice of service obligation failure to Maynilad, specifically in the customers living in the south.
Even after the MWSS-RO sent the letter on April 30, Maynilad customers are still experiencing the water interruption and low water pressure.
“It is for this reason that we have given Maynilad five days upon receipt of the said notice to issue an explanation as to why they should not be penalized under Article 10.4 of the CA [concession agreement],” Ty told reporters.
“If found liable, we will recommend to the MWSS Board of Trustees that fines and penalties should be imposed to Maynilad,” he added.
But Maynilad argued it should not be penalized under their concession agreement since the service interruption did not last for about two weeks.
“We believe there is no basis for the imposition of the penalty, as the service interruption did not last for 15 days and only affected 12% of Maynilad's customer base,” Maynilad said in a statement.
“To mitigate the impact of this emergency service interruption, we immediately implemented rotational supply interruptions and also deployed mobile water tankers and stationary water tanks, even as we intensified treatment interventions to address the challenging raw water quality,” it added.
MWSS-RO assured the public it is closely coordinating with Maynilad to help alleviate and completely end these interruptions, and to restore 24/7 uninterrupted water services to all consumers as soon as possible.
Earlier, Maynilad announced that portions of Metro Manila and Cavite will experience little to no water supply which it attributed “unusual algae proliferation” observed in Laguna Lake last month.
“The algal bloom was due to the warmer temperature brought about by the mild El Nino that we are experiencing right now. Excessive algae require additional cleaning and de-clogging of Maynilad’s two Putatan water treatment facilities,” the firm had explained.