MUNTINLUPA CITY – PayPal will open its largest office in the Philippines which is expected to generate about 1,000 jobs in the next two years in a bid to expand its presence, local reports said.
The global online payments company announced its biggest operations site will be erected in Alabang, Muntinlupa. It plans to hire 1,000 employees to manage its new customer center in the city.
The facility, it said, would be its “largest and first consolidated operations site” in the country “and will primarily serve English-speaking customers from North America, Australia, and the United Kingdom when it opens” in Alabang “later this year.”
PayPal Senior Director and Country Site Lead John Nicholls said the US-based firm chose to operate in the archipelago to maximize the competitive edge of Filipino workers, noting the pool of talents proficient in English and their experience in customer service.
“The level of service and hires in the Philippines has always been exceptional—with high English proficiency and a strong pool of experienced customer-service professionals. These [talents] are exactly the type of people we are looking for to join PayPal, as we expand our customer-service offerings, providing multichannel and higher-quality support for PayPal customers worldwide,” Nicholls said.
The center shall provide customer service with business, recruitment and training support functions.
“By providing our local teams with consistent training, mentoring and leadership, we are investing in their professional development and in a better service experience for our customers,” Nicholls said.
Founded in 1998, PayPal supports online payments and electronic money transfers. It has 254 million active account holders worldwide and is available in more then 200 markets.